IT is a crucial part of any organisation nowadays. It would not be wrong to say that IT is the basis of failure and success. This is why organisations are dedicating time and resources to ensure that their IT infrastructure is up to date and helps the organisation attain a competitive advantage.
Despite the considerable investments, your IT infrastructure is open to vulnerabilities and malfunctions. A slow computer or one that crashes frequently can disrupt business operations. In turn, it can hamper your business’ ability to provide seamless customer service.
The best solution to such woes is to hire an IT support company. But the issue is that businesses are unaware of which company to hire or the details regarding their services. If you are here reading this article, you are like most other people who consider break-fix and managed IT services for businesses as the same thing.
Well, you’re mistaken. Although many use it interchangeably, there is a difference between the two. This article will discuss the differences between the two.
Break-fix vs Managed IT Services – What’s the Difference?
What is IT Break-fix Service?
The break-fix service is self-explanatory. If something breaks, a company comes to fix it. Suppose that your business is based in Pakistan. Your server malfunctioned, and the employees cannot access the server data. It is hampering business operations and causing considerable losses to the organisation. An IT break-fix company in Pakistan will diagnose the issue and offer a reliable fix. This is a reactive approach to IT issues.
What is Managed IT Service?
On the other hand, your business has signed an agreement with a managed IT services company in Pakistan. Such a company will provide regular, round-the-clock IT support. In most situations, you will be unaware that the server malfunctioned as they already took care of the issue before it escalated.
Hence, the primary difference between the two is that one is reactive, while the other is proactive.
Which One Do You Need?
Even if two businesses operate within the same industry, their IT requirements vary. Therefore, whether you opt for managed IT services or a break-fix model depends on your requirements. If your business is not wholly dependent upon IT, you can opt for a break-fix model. Opt for managed IT services if you experience frequent breakdowns or if IT is critical to your operations. This will ensure your IT network is always online and free from errors.
Most businesses opt for managed IT services for several reasons. The primary reason is that the proactive approach ensures minimal downtime. A long downtime can lead to lower customer satisfaction levels and increased business losses. It also helps save money as these services cost significantly less than an in-house team. You don’t need to pay the salaries or contend with time-off, sick leaves, presenteeism, or any other issues associated with full-time employees.
We are confident that after going through this article, you will not mistake IT break-fix and managed IT services models. Several companies are offering such services in Pakistan and elsewhere. The best way to select the right company is to go through their reviews and engage their past clients. It will help you get the best IT company to manage your network.