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What is VoIP? Learn All About VoIP Systems

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Are robocalls and VoIP related

Technology has afforded the world a lot of good things. The VoIP phone system is one of such innovations. Since this invention made its way into the market, many individuals, homes, and businesses have adopted the VoIP phone system over the traditional phone lines. 

Still unsure what the VoIP system is all about? 

To help you understand why you need to switch from your analogue phone line to this cost-effective communication solution, in this article, we’ll show you all that you need to know about the VoIP systems, including their various providers and many benefits.

What is a VoIP Phone System

VoIP is an acronym for Voice over Internet Protocol, also known as IP telephony. It’s the technology that permits voice communications via the internet. 

The methods involved in initiating VoIP calls are related to traditional digital telephony, which comprises encoding, signalling, digitization of the analogue voice signals, and channel set up.

VoIP Providers

There are many VoIP service providers. However, we’ve detailed some of the best below;

1. RingCentral

RingCentral is the delight of many VoIP users. It provides vast and affordable texting, calling, and video conferencing for businesses. Moreover, it’s very suitable for calling occupations as it protects such users from the drawbacks attached with huge outreaches. 

RingCentral is also attractive for customers who engage in conference calls since admins can effortlessly add fresh users and provide them with access to particular resources. This feature also makes it easy to restrict access to resources that may compromise your database integrity. 

Furthermore, RingCentral helps you track Key Performance Indicators (KPIs), calls, and playback recordings if necessary. It’s a smart pick when it comes to reporting and analytics. 

With various tiers and least $19.99 per month, and the ultimate plan costing $49.99 monthly, RingCentral is a goal for small and huge companies. 

2. Nextiva

Nextiva has won many businesses over because it’s a reliable option for remote workers. It uses IP PBX to transmit its service and can efficiently handle multiple calls with its robust lines. This VoIP provider allows users to access their customers or employees still utilizing landlines, mobile or traditional phones. 

Nextiva, gathers and stores customers’ data such as notes, call data, and account history into a single location automatically and tracks and shares their information over business channels to facilitate prompt actions. You can also have live phone chat lines with your clients for better communication and efficiency. 

What’s more;

You can take advantage of the call screening feature offered by Nextiva to choose whether to accept or reject a call effortlessly. There’s also textual notification for smartphones, thanks to the voicemail transcription feature. 

Nonetheless, the downside of this VoIP service is its pricey international call rate compared to other VoIP providers.

3. Bitrix24

Wondering if a free VoIP service exists for small businesses or remote teams that have to stay connected? Bitrix24 is the telephony solution applicable for such needs. 

While it’s free, it offers a full-range Customer Relationship Management system for its patrons. This feature makes it easy to recognize and link customers with appropriate team members.  

Bitrix24 is also an effective choice when it comes to real-time communication. It possesses an array of RTC (Real-Time Controls) tools such as high-resolution video conferencing, WebRTC, audio, and video calls, IM and Group Chat, screen sharing, and Android/iOS/Linux/Mac/PC for real-time communication.

Moreover, users can enjoy highly protected and confidential dialogues with mass customization with its private cloud suite. You can also effortlessly integrate your Bitrix24 with other secondary services. 

But there’s more;

Bitrix24 is accessible at zero charges for a squad of 12. Paid plans range from $17 monthly to as high as $139 monthly.

4. Ooma

Ooma is the go-to VoIP provider for businesses trying to integrate VoIP into their phone systems without causing a major disturbance to their work.  

It has an effective mobile app useful for communication and collaboration among employees, whether at work or outside your work settings. This provider boasts 35 VoIP capabilities and offers free extensions for the virtual receptionist (auto-attendant), conferences, and online faxing setup. 

Additionally, Ooma is perfect for small and medium-sized businesses given its price, commendable customer service, and feasible solutions that support growing enterprises. 

Worried about spammers and telemarketers? One of Ooma’s key features includes its ability to block the same from contacting your business. 

Besides, with its multi-ring feature, you can ring multiple devices and avoid missing a call. 

Ooma service installation is a cakewalk while its calling service is limitless in Canada, the USA, Mexico, and Puerto Rico. This provider continues to beat its competitors with its lower charge fee for international calls. However, its hardware cost is high compared to other VoIP providers.

5. AVOXI Genius

There are many VoIP service providers in the market. However, AVOXI Genius remains a wizard when it comes to balancing affordability with reliability. It uses an efficient user interface contact centre to manage your communication needs. This VoIP provider is suitable for recruiters and staffing agencies seeking flexibility, security, stability, and agility.

AVOXI Genius’s key features include call routing, IVR, voicemail transcription, and call recording. Moreover, it can arrange limitless call queues and initiate and manage virtual phone calls in more than 150 countries.

It’s worthy of note that AVOXI Genius helps businesses to reduce their spending on VoIP call rates by 50% and enjoy a free setup. 

Benefits of Using VoIP Systems

There are many advantages to switching your traditional phone lines for VoIP systems. We’ve outlined them below;

1. High Accessibility

Accessibility is one advantage why VoIP phones will never run out of style. Cloud-based VoIP service providers, such as RingCentral, particularly allow users to make calls from all corners. 

2. Cost-Effective

Every business looks for ways to minimize spending and enjoy considerable cost savings; this becomes an achievable goal with the VoIP system. The system goes as far as reducing your communication bills by half the amount you spend on a landline phone system or any traditional phone service. 

Furthermore, it eliminates recurring expenses, including maintenance fees and taxes, hence, supporting growing businesses. VoIP systems encourage low international calls and long-distance calls rates.

3. Absolute Portability

With a VoIP system, your virtual number, otherwise known as VoIP number, is portable. Thus allowing you to utilize a single number regardless of your location.

For instance, if there’s a need for your company to switch addresses, you can rest assured that your virtual number doesn’t have to change.

4. Greater Scalability

VoIP offers great scalability for growing businesses compared to traditional phone systems. Using a VoIP system, opening a new branch, or changing your location doesn’t require you to get new phone lines or dedicated hardware.

5. Clearer Voice Quality 

VoIP phone users can enjoy a crisp and clear voice quality with reasonable bandwidth, fast and reliable internet connection. More so, you don’t have to worry about lag, call dropouts, or latency problems as it used to be when this innovation first came into the market. 

Thankfully, with advanced audio compression and noise-cancelling microphones, VoIP phones can improve their sound quality.

With this comprehensive article on VoIP systems, it’s surely easy for you to understand why this communication method has come to stay and why you should be joining the train, too. 

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