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VoIP Systems: Is Aircall Superior to RingCentral for SMEs?

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The use of VoIP services within a business is growing. Companies, including SMEs, can easily see the cost benefits and range of attractive features that come with using the internet for phone calls. 

Aircall is a newer VoIP service that launched in 2014 and came to market in 2015 through a development program. It now has multiple offices and staff in the hundreds. RingCentral is an old hand at VoIP having started before most people had even heard of it back in 1998. 


Does Aircall being the hungry startup get the vote compared to the greater VoIP experience of RingCentral? Let’s take a look to see. 

Get Running Faster with Aircall

Aircall has a streamlined approach to onboarding new customers, so much so that it’s possible to start using the service for your business in relatively little time. This is possible because the company had the advantage of rethinking how to approach offering the service beginning with a blank sheet of paper.

RingCentral Steals the March on Pricing

When it comes to pure pricing, and the included feature set, RingCentral is the better option whether you want lower pricing or more bang for your buck.

For instance, the RingCentral Meeting facility has add-ons that support virtual meetings and webinars (something that usually requires a separate webinar provider to pull off). 

Aircall is Best for Smaller, Specific Uses

Aircall is ideal for SMEs that wish to avoid complicated VoIP systems with all the bells and whistles that must be learned first. It’s possible to use Aircall as a basic phone system for a small office and to make best use of the built-in analytics features without feeling overwhelmed. 

By contrast, RingCentral is feature-rich, which is excellent for large business users, but may be seen as overly complicated for SMEs that only need a few features. 

Telemarketing? Look Closer at RingCentral

One of the extras that RingCentral includes is a telemarketing management feature. There is also a useful predictive dialer option that can speed up access to repeatedly called numbers too. Also, for companies that wish to take advantage of webinars, that’s included too. 

Mobility & Integration

Both platforms provide excellent mobility options for those who need to work on the move and not miss a call. Managing through either a mobile app or the web app makes it possible to manage calls and respond to missed calls or messages quickly. The mobile apps for RingCentral are often preferred over the ones from Aircall but that could just be personal preference. 

There are many more factors to consider with VoIP systems. Learn about the best VOIP systems for small businesses – including Aircall and RingCentral – in the linked article from PieSync. PieSync is a cloud syncing tool that lets a multitude of apps communicate successfully to ensure collected data is available where it’s needed. That way, a VoIP app isn’t missing contact information that’s stored in a CRM elsewhere which is too difficult to access. 

For SMEs needing a simple VoIP solution, we’d suggest Aircall is the better option. The business can get going sooner and won’t get bogged down with feature glut. However, when an all-in-one comprehensive solution is required, or to avoid needing to switch systems later, RingCentral has much to recommend it.

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